Welcome to Swiss Escape
These terms and conditions outline the rules and regulations for the use of Swiss Escape's Website.
Updated on June 10, 2021
By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Swiss Escape's website if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “Guest”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
The booking at Swiss Escape is considered confirmed, when we receive a deposit payment and send a written confirmation of the reservation via email. Invoices are issued on booking confirmation and after payment of a deposit of 50%. The deposit is necessary to confirm the booking. Full payment (the remaining 50%) is due 30 days prior to the arrival date.
In the case of a group booking the group leader or « lead name » must have the authority to sign on behalf of everyone in the group. The lead name will be responsible for the full cost of the stay including insurance premiums, cancellations and amendment charges. No booking contract exists between Swiss Escape and the client until the booking form has been received. We reserve the right to refuse or to accept bookings in our absolute discretion. Please inform us immediately if there are any discrepancies in the costs or details of your booking.
Upon making your booking the price of your stay will not normally be subject to change however we reserve the right to increase or decrease prices.
Swiss Escape requires 50% of the total cost when booking as a deposit. Swiss Escape has the right to cancel a person’s place if full deposit payment is not received punctually.
If you are obliged to cancel your booking please contact us as soon as possible. Check our cancellation policy refund of deposits for cancellations:
If the guest cancels more than two months before the arrival date, a 50% refund will be granted.
If the guest cancels less than two months before the arrival date, the deposit is non-refundable.
If the guest arrives and decides to leave earlier than scheduled, in a case of a no-show or cancels the booking after the arrival date, full payment is required.
All information regarding cancellations and refund policy due to COVID-19 can be found here.
Alterations are only possible if informed 30 days prior to arrival.
Once the deposit has been received by Swiss Escape, any booking alteration to shorten the stay will be charged a penalty fee of EUR 150 + 3% transaction fee.
Once the full payment has been received by Swiss Escape, no reimbursement will be made if the guest decides to leave earlier than the date of departure or if the guest comes later than the date of arrival.
If you have been issued a voucher, please read the policy carefully.
It can only be used by the person who the voucher was issued to. It is non-transferable.
The voucher must be used before by the expiry date
The voucher can only be extended due to reason of illness or travel restriction*
All vouchers issued due to Coronavirus lockdowns cannot be extended if the country of departure and arrival have opened borders
*The duration of voucher extension is decided on the discretion of Swiss Escape.
Swiss Escape accepts no responsibility for loss, theft or damage to persons or property during their stay. In case of damage or theft that a guest causes to the property, they will be held responsible and require to reimburse Swiss Escape up to the amount of the damage. In such case, Swiss Escape will sent an invoice that must be paid within 30 days upon reception.
It is the guests’ responsibility to ensure that they have the correct visas and other appropriate travel documents for entry into Switzerland. All costs incurred in obtaining such documentation must be paid by the guest. We regret we cannot accept any liability if the guests are refused entry onto any transport or into the country due to failure on their part to carry all required documentation. If failure to have any necessary travel or other documents result in fines, surcharges or other financial penalty or expenses being imposed on or incurred by us, guests will be responsible for reimbursing accordingly.
Accidents, injuries or death
It is strongly recommended that you have a valid travel insurance that covers your loss for unforeseen circumstances or accidents; such as illness, family emergencies or other situations that may affect your travel plans.
Swiss Escape can not be held responsible in case of injuries, accident or death. Any injuries, accidents or death that occur during the stay at Swiss Escape has to be covered by the guest’s personal insurance or expenses.
Conduct During the Stay
All guests in Swiss Escape, including invitees’ guests, must be approved by the Swiss Escape team through advance registration. We reserve the right to remove visitors who do not comply with the proper registration.
Aiding in gaining an unauthorized person access to the house is grounds for removal.
You must not defame, abuse, harass, harm or threaten others, make any bigoted, hateful, or racially offensive statements during your stay at Swiss Escape. You may not advocate illegal activity or discuss illegal activities with the intent to commit them or cause injury or property damage to any person. Swiss Escape reserves the right to refuse to further accommodate hosts behaving irresponsibly and contractual obligations will be terminated.
Requesting a Quote for a Team Retreat
After filling the web form or sending us an email, we will reply with the quote for your team retreat. Requesting a quote is completely free and has no strings attached. If the customer decides to accept the quote, we send additional information and start planning the trip to Swiss Escape.
Reaching Swiss Escape
During the booking process, we provide recommendation for the best timing to reach Swiss Escape by public transportation the same day as indicated in the booking confirmation. Swiss Escape can not be held responsible for missed flights, public transportation deficiencies or hotel stay expenses because of a missed connection.
Your permission to use the Site is conditioned upon the following use, posting and conduct restrictions:
You agree that you will not under any circumstance:
· access the Service for any reason other than your personal, non-commercial use solely as permitted by the normal functionality of the Service;
· collect or harvest any personal data of any user of the Site or the Service
· use the Site or the Service for the solicitation of business in the course of trade or in connection with a commercial enterprise;
· distribute any part or parts of the Site or the Service without our explicit written permission (we grant the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of creating publicly-available searchable indices but retain the right to revoke this permission at any time on a general or specific basis);
· use the Service for any unlawful purpose or for the promotion of illegal activities;
· attempt to, or harass, abuse or harm another person or group;
· use another user's account without permission;
· intentionally allow another user to access your account;
· provide false or inaccurate information when registering an account;
· interfere or attempt to interfere with the proper functioning of the Service;
· make any automated use of the Site, the Service or the related systems, or take any action that we deem to impose or to potentially impose an unreasonable or disproportionately large load on our servers or network infrastructure;
· bypass any robot exclusion headers or other measures we take to restrict access to the Service, or use any software, technology, or device to scrape, spider, or crawl the Service or harvest or manipulate data;
· circumvent, disable or otherwise interfere with any security-related features of the Service or features that prevent or restrict use or copying of content, or enforce limitations on use of the Service or the content accessible via the Service; or
· publish or link to malicious content of any sort, including that intended to damage or disrupt another user's browser or computer.
Posting and Conduct Restrictions
When you create your own personalised account, you may be able to provide Name, email, address and phone number ("User Content") to the Service. You are solely responsible for the User Content that you post, upload, link to or otherwise make available via the Service.
You agree that we are only acting as a passive conduit for your online distribution and publication of your User Content. The Company, however, reserves the right to remove any User Content from the Service at its sole discretion.
We grant you permission to use and access the Service, subject to the following express conditions surrounding User Content. You agree that failure to adhere to any of these conditions constitutes a material breach of these Terms.
By transmitting and submitting any User Content while using the Service, you agree as follows:
· You are solely responsible for your account and the activity that occurs while signed in to or while using your account;
· You will not post information that is malicious, libelous, false or inaccurate;
· You will not post any information that is abusive, threatening, obscene, defamatory, libelous, or racially, sexually, religiously, or otherwise objectionable and offensive;
· You will not submit content that is copyrighted or subject to third party proprietary rights, including privacy, publicity, trade secret, or others, unless you are the owner of such rights or have the appropriate permission from their rightful owner to specifically submit such content; and
· You hereby agree that we have the right to determine whether your User Content submissions are appropriate and comply with these Terms of Service, remove any and/or all of your submissions, and terminate your account with or without prior notice.
You understand and agree that any liability, loss or damage that occurs as a result of the use of any User Content that you make available or access through your use of the Service is solely your responsibility. The Site is not responsible for any public display or misuse of your User Content.
The Site does not, and cannot, pre-screen or monitor all User Content. However, at our discretion, we, or technology we employ, may monitor and/or record your interactions with the Service or with other Users.
To enrich and perfect your online experience, Swiss Escape uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.
Unless otherwise stated, Swiss Escape and/or it’s licensors own the intellectual property rights for all material on Swiss Escape. All intellectual property rights are reserved. You may view and/or print pages from for your own personal use subject to restrictions set in these terms and conditions.
You must not:
Republish material from
Sell, rent or sub-license material from
Reproduce, duplicate or copy material from https://www.swissescape.co/
Redistribute content from Swiss Escape (unless content is specifically made for redistribution).
Hyperlinking to our Content
The following organizations may link to our Web site without prior written approval:
Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Opinions, advice, statements, offers, or other information or content made available through the Service, but not directly by the Site, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content.
We do not guarantee the accuracy, completeness, or usefulness of any information on the Site or the Service nor do we adopt nor endorse, nor are we responsible for, the accuracy or reliability of any opinion, advice, or statement made by other parties. We take no responsibility and assume no liability for any User Content that you or any other user or third party posts or sends via the Service. Under no circumstances will we be responsible for any loss or damage resulting from anyone's reliance on information or other content posted on the Service, or transmitted to users.
User Consent to Receive Communications in Electronic Form
We may also use your email address to send you other messages, including information about the Site or the Service and special offers. You may opt out of such email by changing your account settings, using the "Unsubscribe" link in the message, or by sending an email to email@example.com.
Opting out may prevent you from receiving messages regarding the Site, the Service or special offers.
You agree that any cause of action related to or arising out of your relationship with the Company must commence within ONE year after the cause of action accrues. Otherwise, such cause of action is permanently barred.
For purposes of this Agreement, "Site" refers to the Company's website, which can be accessed at www.swissescape.co.
"Service" refers to the Company's services accessed via the Site, in which users can select, book and receive communication about coworking, coliving and community events.
The terms "we," "us," and "our" refer to the Company.
"You" refers to you, as a user of our Site or our Service.
INFORMATION WE COLLECT
Swiss Escape collects "Non-Personal Information" and "Personal Information" in the categories described below.
Swiss Escape will process information about your use of our website and services ("usage data"). The usage data may include (1) the browser types and versions used (2) the operating system used by the accessing system (3) the website from which an accessing system reaches our website (so-called referrers)
(4) the sub-websites (5) the date and time (so-called timestamp) of access to the Internet site (6) an Internet protocol address (IP address) (7) the internet service provider (ISP) of the accessing system
(8) the geographical location of the user
(9) the page views and site navigation paths
(10) the pattern of the users' use of the service with regards to timing and frequency (11) any other similar data and information that may be used in the event of attacks on our information technology systems. The source of the usage data is Google Analytics and Facebook Pixel. The usage data collected is needed to
(1) deliver the content of our website correctly
(2) optimise the content of our website as well as any advertisement
(3) ensure the long-term viability of our information technology systems and website technology
(4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack.
In order to process this information we have obtained the user's consent and legitimate interests in monitoring and improving our website and services.
Swiss Escape may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). Our newsletter may only be received by the user if
(1) the user has a valid email address and
(2) the user registers for the newsletter shipping.
A confirmation email will be sent to the email address registered by a user for the first time for newsletter shipping, for legal reasons, in a double opt-in procedure. The confirmation email is used to prove whether the owner of the email address as the user is authorized to receive the newsletter.
When the user registers for the newsletter, we also store the IP address of the computer system assigned by the internet service provider (ISP) and used by the user at the time of the registration, as well as the date and time of the registration. The purpose of the collection of this data is to legally protect Swiss Escape by ensuring understanding of the possible misuse of the email address of a user at a later date. The personal information collected as part of a registration for the newsletter will only be used to send our newsletter.
The subscription to the newsletter may be terminated by the user at any time. The consent to the storage of personal data, which the user has given prior to the shipping of the newsletter, may be revoked at any time. For the purpose of revoking consent, a corresponding link for unsubscribing is found in each newsletter.
Enquiry data, correspondence data and customer relationship data
Swiss Escape may process information contained in any enquiry you submit to us regarding our services and products ("enquiry data"). If a user contacts us via email or via a contact form, the personal information transmitted by the user is automatically stored.
The personal information may include:
(1) the user's contact information
(2) the user's name
(3) the name of the user's employer
(4) the user's job title or role
(5) the metadata associated with the communication
(6) and information contained in communications between the user and Swiss Escape
Such personal data transmitted on a voluntary basis by a user to Swiss Escape are stored for the purpose of processing or contacting the user, managing our relationships with customers, keeping records of communication with the user, and promoting our products and services to customers.
Swiss Escape may process information that the users post for publication on our website or through our services ("publication data"). On our website the users can post information in the following ways: - Blog comments
Swiss Escape may process information that relates to transactions, including purchases of goods and services, that the user enters into with us and/or through our website ("transaction data"). The transaction data may include:
(1) the user's contact details
(2) the user's bank card details
(3) the transaction details with regards to the purchase
In order to process the transactions on our website we use the following third party payment services provider: Transferwise, Wix.com. The details of how the user's data is processed by the transaction services can be found here:
We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding your payments and dealing with queries relating to your payments and refunds.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
HOW WE USE AND SHARE INFORMATION
In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.
Legal purpose of the processing of personal data
RETAINING AND DELETING YOUR PERSONAL INFORMATION
The personal information that we process for any purpose or purposes will not be kept for longer than is necessary for the expressed purpose. We will retain your personal data as follows:
Email address and IP addresses will be retained for a minimum period of 7 days and for a maximum period of 5 years
Name and contact information will be retained for a minimum period of 1 year and for a maximum period of 5 years
In some instances it is not possible for us to specify in advance the periods for which your personal information will be stored by us. In such cases, we will determine the period of retention based on the following criteria:
the period of retention of email address, IP addresses, name and contact data will be determined based on local regulations and business needs.
YOUR DATA PROTECTION RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR)
If you are a resident of the EEA, you have the following data protection rights:
If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by emailing firstname.lastname@example.org.
In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information.
You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you. To opt-out of other forms of marketing, please contact us by emailing email@example.com.
Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
LINKS TO OTHER WEBSITES
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of significant changes to this policy by email or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.
This website is owned and operated by Caloz Digital for the Swiss Escape project. We are registered in Switzerland under registration number CHE-210-085.890.