Coronavirus Update

What do you need to consider when travelling to and staying in Switzerland? 

Updated on November 16, 2020

       

Any guest that books with us and is unable to travel to Switzerland due to travel restrictions will receive a Swiss Escape voucher with the amount corresponding to their stay, and can use it for up to one year from the date of issue. Please have a look at the current list of countries considered as "high-risk" by Switzerland. If Swiss Escape is unable to operate, your reservation will be cancelled and you will receive a full refund.

Swiss Escape has added hygiene measure as advised by the hospitality board of the region. Which includes:

  • Weekly cleaning, where all areas are thoroughly cleaned with disinfectant.

  • Only the residents of the houses can get together, no outsiders are allowed to enter the chalets.

  • Disinfectant is placed in the common areas which is to be used whenever you enter the chalet

  • New rules on using different spaces has been implemented

The 5 Ski resorts around Grimentz are all operational.

We are following the recommendations by HotellerieSuisse and have updated our refund and cancellations policies in this special circumstance.

 

A guest cannot come because he/she is in quarantine imposed by the authorities.

In this case, Swiss Escape's cancellation conditions apply. The guest is required to pay compensation, if applicable.

 

The guest cannot make the trip to the Swiss Escape because he/she is in a place quarantined by the authorities (exit not possible).

Since the guest cannot objectively make the trip, Swiss Escape cannot claim any cancellation fees.

 

A guest wants to leave earlier because of a fear, for example, of being infected.

Normal cancellation conditions apply.

 

Swiss Escape or area is quarantined

It is then a case of force majeure. Swiss Escape is released from its obligation to provide and the client is released from his/her obligation to pay. In other words, Swiss Escape cannot charge a cancellation fee.

The guest fell ill and cannot undertake the journey

In the event of a disease (whether it is Coronavirus or another disease), the contractually agreed cancellation conditions apply. According to these conditions, the guest is always required to pay for his/her stay. If the guest has purchased travel insurance, they can cover the costs.

 

The guest does not wish to come because he is afraid of being contaminated

The normal cancellation conditions also apply in this case. In other words, the guest is required to pay compensation, if applicable.

 

As a hotel establishment, can I refuse a guest who comes for example from a country with a high contamination rate?

In the current situation, Swiss Escape must honor their contract and welcome the guest.

 

The guest cannot make the trip to Swiss Escape because he/she is in a place quarantined by the authorities (which the host cannot leave)

Since the guest cannot objectively make the trip, Swiss Escape cannot claim any cancellation fees. The deposits must therefore be refunded.

 

A guest falls ill at Swiss Escape

If Swiss Escape receives people suffering from an acute respiratory tract condition (cough, respiratory failure) and who have stayed in an affected area in the last 14 days, contact the Coronavirus hotline immediately (+41 58 463 00 00, every day 8 a.m. to 6 p.m.). The sick person must avoid contact with other people. She must therefore stay in her room until the doctor arrives.

Authorities places Swiss Escape in quarantine. Guests cannot leave the hotel. Who pays for the extended stay and meals?
In our view, the guest concerned is responsible for the costs of accommodation and meals. We recommend that you be as flexible as possible regarding costs.

                                               

Please refer to our normal cancellation policy when necessary.

You can contact us directly at hello@swissescape.co if your booking is affected by the above mentioned scenarios.

 


 

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